Vendor and Contract Management:
We assess our client situation and formulate an approach best for them. If in an early stage of the procurement lifecycle, the best approach is to build a presence in the marketplace and gain insights from vendors via an RFI. After vendor selection, establishing of a structured program management office will ensure service delivery and project governance
- Market assessment of vendor and technology
- Collaborative development of requirements, specifications, testing, and execution
- Supplier communications and management during procurement process
- Program management of vendors to enable governance and performance management
Service Level Management:
Our approach is to develop service levels that promote the right behavior to improve the relationship and communication between client and vendor. Service levels in conjunction with financial penalties should be measurable and reportable with built-in flexibility to change as the relationship and operations evolve over time
- Definition of service levels and service level agreements (SLAs)
- Structuring of penalties related to non-conformance (earn-back mechanism)
- Management and reporting of service levels and suggesting corrective actions
- Development of processes for calculating and reporting service levels
IT Governance and Process Improvement:
Our IT Governance is designed to provide businesses with the structure, processes and authorities to set IT direction and oversee key activities in support of their business strategy. For outsourced IT organizations, our Governance approach provides a well defined process for customer/vendor interaction, performance evaluation, and sustainability. Additionally, we ensure that key IT decisions are made in alignment with the organization’s overall business direction
Establish and Develop governance approach and processes flows in the following areas:
- Contract Management
- Financial Management
- Vendor Performance Management
- Relationship Management